ITSM and BSM
isonet – Your competent partner for optimizing your service processes!
No matter if you are looking for a business partner in the field of ITSM or Non-IT Service Management or Business Service Management - isonet is offering you consulting services and their proprietary products TicketXpert.NET™ and WorkflowXpert.NET™ and is by all means your business partner par excellence.
Our consulting services imply an integrated and systematic analysis and a site inspection of the process landscape in your organization. We are using standardized methods to design your process organization, structures and services in a structured way based on de facto standards. A consequent service orientation has been widely accepted regarding the definition of a service portfolio and its implementation in a Workflow Management System (WfMS). The consequent enhancement of the degree of standardization in the field of Service Management allows for a more reasonable and high-quality provision of services and for improving your service levels.
Our experienced and certified IT Business Consultants are delighted to provide advice in all aspects and phases of your Service Management project.
Numerous international customers across the range of industries and sizes stand for the quality of our products and achievements in terms of IT Service Management and Business Process Management.
Our solutions can easily be integrated in your existing environment as they provide the necessary flexibility to be adapted to your individual requirements. The customer-oriented approach and current standards result in reduced costs, quality intensification, transparency and customer satisfaction after a successful implementation.
Make your service processes more effective and strengthen the orientation of your business objectives sustainably.
ITIL® is the current standard for organizing service processes and offers a best practice approach that helps to verify and to optimize processes continuously.
We support you in implementing ITIL v3 processes. Our products guarantee an effective administration of ITIL processes without any additional effort of development. You will always have access to the integrated and intuitive ITIL process templates to make individual adjustments.
Contact us and convince yourself about our products and services in the field of Service Management!